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Problem: migrating support articles from HelpScout to Zendesk. I want to set up a list of 301 redirects.

Example: 301 Redirect: https://support.domain.com/hs/article/1234-Problem-Help to: https://support.domain.com/zn/article/1234-Problem-Help

The problem is, Zendesk requires a CNAME record of support.domain.com to point to myaccount.zendesk.com

Zendesk also does not offer any redirect services on their side.

I have a server where I can host support.domain.com and have all of the redirects in place in an .htaccess file. However, the domain is CNAME'd over to Zendesk.

What I need is a solution that would look at the URL path and any path that begins with "/hs/" to use a DNS A record to an IP address of my server and any URL path that begins with "/zn/" to use a DNS CNAME record to myaccount.zendesk.com

Is this possible? DNS is currently using Route 53.

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    DNS has no concept of URLs. This can't be done in this way. You might be able to use a proxy server to sort of accomplish this, but complex apps not under your control can be challenging to successfully proxy. I'd be looking at something like zn.support.example.com being pointed to Zendesk, and support.example.com being pointed to your server.
    – ceejayoz
    Jun 28 at 15:34
  • This was the only solution I had come up with. I was hoping for another.
    – sugapablo
    Jun 28 at 15:52
  • What's the issue with the zn.support.example.com approach?
    – ceejayoz
    Jun 28 at 15:56
  • Client wants the same domain.
    – sugapablo
    Jun 28 at 15:57
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    Then this is one of those times you point out to the client that they hire an expert instead of DIYing it for a reason.
    – ceejayoz
    Jun 28 at 15:57

1 Answer 1

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No, but you can use a server like Nginx or Apache to accomplish this. If you need an example of what an Nginx config would look like for this please let me know and I'll edit this post with it.

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  • ...or just about any other reverse proxy software including Amazon ELB (since you're already using AWS for DNS)
    – symcbean
    Jun 29 at 12:13

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